"I would like to express a very sincere thank you for how well Scan Alarms looked after one of our service users following her recent burglary, which resulted in her decision to install a home alarm system. I have no doubt that there was potential to abuse her circumstances when they recognised how vulnerable she was at that particular time and her concerns could very well have been exploited.

However, your compassion and thoughtfulness regarding this ladies situation was exemplary and I would like to thank you for your consideration and for thinking to get in touch with Conard Care as this lady's service provider and giving us and Care Management Team the opportunity to help safeguard her throughout the entire installation process.

I have happily passed Scan Alarms information along to some of the teams within South and East Trust, whom I frequently work closely with and have told them of your exceptional compassionate yet professional approach.

In my profession I usually hear the bad news and rarely the good news, so I felt it was important to express our thanks for your excellent service."